SHIPPING POLICY
Effective Date: November 2025
Website: www.phorganicfoods.com
Company: Prithvi Healthcare (Partnership Firm)
Email: phconsumers@gmail.com
Customer Care: +91-7888744969
1. DISPATCH & PROCESSING
At PH Organic Foods, we strive to ensure your orders are processed and shipped promptly.
- Orders are typically processed within 1–3 working days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
- You will receive an email and/or WhatsApp notification once your order has been dispatched, including tracking details.
2. DOMESTIC SHIPPING (WITHIN INDIA)
- Standard delivery timeline: 3–7 working days after dispatch, depending on the destination.
- Deliveries to remote areas or special zones may take additional time.
- We partner with trusted courier services including DTDC, Delhivery, Bluedart, Xpressbees, Shadowfax, and others to ensure reliable and cost-effective delivery.
- Cash on Delivery (COD) is available on select pin codes, subject to courier coverage.
3. INTERNATIONAL SHIPPING
- International orders are shipped via reputed global logistics providers to ensure safety and timely delivery.
- Standard international delivery timeline: 7–21 working days, depending on the destination country and customs clearance process.
- Delivery times may vary due to factors beyond our control, such as customs delays or local postal restrictions.
- Any customs duties, taxes, or import charges (if applicable) are the responsibility of the customer.
4. SHIPPING CHARGES
- Shipping charges are calculated at checkout based on weight, destination, and courier service.
- From time to time, PH Organic Foods may offer free shipping promotions on eligible orders.
5. DELIVERY ATTEMPTS
- Courier partners usually make up to two delivery attempts. If the delivery is not successful due to an incorrect address, non-availability, or refusal, the order will be marked as “Returned to Origin.”
- In such cases, re-shipping charges may apply for re-delivery.
6. ORDER TRACKING
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can track your order directly through the courier’s website or through your PH Organic Foods account dashboard.
7. SHIPPING ISSUES & CLAIMS
If your order does not arrive within the expected time frame, please contact our support team at phconsumers@gmail.com with your order ID.
We will coordinate with the courier partner to resolve the issue promptly.
8. POLICY UPDATES
PH Organic Foods reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon posting on the website.
© 2025 Prithvi Healthcare. All Rights Reserved.