Once Order is Placed, your order is processed. It takes 48-72 Hours to confirm payment with the bank. Once order is shipped, you will recive an auto email with tracking details on your registered email with website or will be conveyed via other media like call, whatsapp or message. Complaints for Replacement of Breakage or Damage Products will be Acceptable Only within 24 hours after delivery. For any queries/details, mail us at phconsumers@gmail.com
Prithvi Healthcare may send you E-mails / SMS communication relating to the Products Information/Promotional activities/Offers Program from time to time on your registered contact details. In case of any objection with such E-mails/SMS, do mail us request on phconsumers@gmail.com to stop email/SMS in future.
Refund and Returning Policy
Regarding Refunding of Amount:-
We offer a 100% money back guaranty if you have not received product or damaged product. If you are not satisfied with any of our products that you have purchased from us, we will give you a relevant refund (excluding delivery charge and wrapping where appropriate). Returns for refund must be received back into the warehouse within 15 days from the date of Delivery. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods. We do not refund users for postage expense of the returning the goods. Please return the good in the condition received. You need to share pic , video of the product before returning it.
Regarding Replacement of Product:-
In a few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to availabity of stock with us. In case a replacement is not available, we will refund the amount for the same. Also you can use that money for any other purchase.
Payment Policy:-
- Prithvi Healthcare accepts the following forms of payment –
- All electronic means like Debit Card / Net Banking/Mobile Payment
- Payments are processed through Instamojo secure website.
- MasterCard or Visa Credit Cards / Debit or ATM Card
- Wire / Bank / Fund Transfer
- Demand Draft
- PayTm
- Phonepe
- Google Pay
Shipping Information (with in India)
- We are providing shipping based on weight of the product. Actual shipping weight will be carried out in order to calculate shipping method. There are certain products which we ship free of cost across india.
- Prithvi Healthcare using major courier partners like BlueDart, DTDC, Delhivery, Xpressbees, ECom Express, Amazon, GATI, FedEx, EcomExpress and others within India.
- For Shipping information, Customer has to check within dashboard, Email and SMS for courier name, tracking number and live tracking of parcel.
- Delivery time 3 to 15 working days from placing of order depending over weight and location.